New patients
What to expect as a new patient
Here is what happens from the moment you book to your first visit, so there are no surprises.
Step by step
Your first few steps
Book your visit
We see Texas residents only. Request a time online or call us, and we will confirm your appointment.
Set up your portal
You will get an email invitation to our secure client portal. Create your account, then complete your intake forms, consents and insurance or payment details there.
Get ready
Find a quiet, private spot. Have your insurance card, a list of the medicines you take and your pharmacy's information nearby.
Your first visit
Your psychiatric evaluation happens by secure video and lasts about 60 minutes. We talk about what brings you in, your health history and your goals, then plan next steps together.
Follow up visits
Shorter visits check how you are doing and adjust your plan. Most patients come back every 2 to 4 weeks.
Your privacy
Your intake forms, consents and payment details go only into our secure, HIPAA compliant client portal. We never ask for health information through this website.
Cancellations and missed visits
Please cancel or reschedule at least 2 hours before your visit. If you cancel with less notice or miss your visit, there is a $75 fee. This fee never applies to Texas Medicaid or CHIP members. You can cancel online in the client portal up to 24 hours before your visit; after that, please call us.
Getting started questions
How do I book my first appointment?
Book online on our Book an Appointment page, or call us. Everyone starts with a psychiatric evaluation, whether you want help with medication, therapy or both. Merrissa reviews every request and confirms your time.
What happens at my first visit?
Your first visit is a psychiatric evaluation. We talk about what brings you in, your health history, any medicines you take and your goals. Then we plan next steps together. It lasts about 60 minutes.
Do I need a referral?
Most people do not need a referral. Some insurance plans, including some HMO plans, require one. Call the number on your insurance card to check, or call us and we will help.
How soon can I be seen?
We are accepting new patients. When you book online, you can see the next open times, or call us and we will help you find one.
Ready when you are
Reaching out can feel like a big step. We will make the next ones simple.